Contact Information

Effective Date: October 24, 2026

At Craft Jewel Co., we believe that a reliable shopping experience includes clear communication, helpful support, and a straightforward way to resolve questions. Whether you need assistance with an order, have a question about our food tongs, small cutting boards, or measuring spoons, or would like to inquire about a return or refund, our customer service team welcomes your message.

1. Official Business Information

Store Name: Craft Jewel Co.

Legal Business Name: YELP VALE LLC

Business Address:
16290 E Stanford Pl
Aurora, CO 80015
United States

Return Address:
16290 E Stanford Pl
Aurora, CO 80015
United States

Contact Person: OBED OYARO KEGENI

Customer Service Email: [email protected]

Official Website: https://www.craftjewelco.online/

2. Customer Service

We welcome inquiries concerning product information, order status, payment confirmation, shipping arrangements, delivery issues, returns, refunds, and general store policies.

To help us understand your request and provide an appropriate response, please include the relevant order number, product name, and a clear description of the issue.

Our customer support team will review incoming messages and respond as soon as reasonably practicable. Response times may vary depending on inquiry volume, holidays, and the complexity of the request.

3. Product Questions

Our store offers practical kitchen accessories designed to support everyday food preparation and household organization.

If you have questions about food tongs, cutting boards, measuring spoons, product dimensions, available specifications, cleaning instructions, or intended use, please contact us before placing your order if the information is important to your purchasing decision.

We will provide available product information and clarify any details that we can reasonably verify.

Customers should rely on the specifications and instructions provided for the individual product rather than assume that all kitchen accessories have identical material properties, temperature tolerances, or cleaning requirements.

4. Orders and Shipping Assistance

If you need help with an existing order, please provide your order confirmation number and the email address used at checkout.

You may contact us regarding:

• Order confirmation or payment-status questions.

• Shipping fees and delivery estimates.

• Tracking information, where available.

• Incorrect or incomplete shipping addresses.

• Delayed, missing, or damaged packages.

• Incorrect or missing products.

For address corrections or cancellation requests, please contact us promptly because changes may become unavailable after fulfillment or dispatch.

5. Returns, Refunds, and Replacements

If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us with a description of the problem and photographs if reasonably available.

For a standard return, please contact us before shipping the product back so that we can provide the appropriate instructions.

Return eligibility, refund processing, replacement arrangements, and return shipping responsibilities are explained in our Return and Refund Policy.

We handle these requests in accordance with our published policies and applicable consumer protection law.

6. Privacy and Personal Information

If you have questions about the personal information associated with your order, you may contact us to inquire about access, correction, deletion, or other privacy matters where applicable.

Please use the subject line “Privacy Rights Request” when contacting us about personal information.

For your security, do not send passwords, complete payment card numbers, security codes, or other unnecessary sensitive information through ordinary email.

7. Business and Legal Inquiries

Questions regarding these Terms of Service, our Privacy Policy, shipping arrangements, product representations, or other legal notices may be directed to our official customer service email.

Please clearly identify the subject of your inquiry so that it can be reviewed and directed appropriately.

8. Mailing Address

Written correspondence may be sent to:

YELP VALE LLC
Attn: OBED OYARO KEGENI
16290 E Stanford Pl
Aurora, CO 80015
United States

Please include your contact details and any relevant order reference in your correspondence.

9. Our Commitment to Clear Communication

We aim to provide clear, respectful, and practical assistance to our customers. We appreciate the opportunity to investigate concerns and work toward reasonable solutions.

All communications are handled subject to applicable privacy, consumer protection, and other legal requirements.

For the most efficient assistance, please contact us through the email address listed above and include the information necessary to understand your request.