Return and Refund Policy

Effective Date: October 24, 2026

At Craft Jewel Co., we want every kitchen purchase to be a useful addition to your daily routine. Whether you are preparing ingredients with a small cutting board, handling food with kitchen tongs, or measuring ingredients with measuring spoons, we want you to feel confident about your shopping experience.

This Return and Refund Policy explains when products may be returned, how refunds are processed, and what to do if an order arrives damaged, defective, incomplete, or different from what you purchased.

1. Business Information

Store Name: Craft Jewel Co.
Legal Business Name: YELP VALE LLC
Business Address: 16290 E Stanford Pl, Aurora, CO 80015, United States
Return Address: 16290 E Stanford Pl, Aurora, CO 80015, United States
Contact Person: OBED OYARO KEGENI
Customer Service Email: [email protected]
Website: https://www.craftjewelco.online/

2. Return Eligibility

Customers may request a return within 30 days after delivery, provided the item meets the applicable return conditions.

To qualify for a standard return, an item should be unused, clean, undamaged, and in its original packaging, with all included components and accessories present. Proof of purchase, such as an order confirmation or receipt, is required to help us locate the transaction.

Because our products include food-handling and food-preparation accessories, customers should not return used products as new. Kitchen tongs, cutting boards, and measuring spoons that have been used with food may be subject to additional hygiene-related restrictions where permitted by applicable law.

These restrictions do not eliminate any rights customers may have regarding defective, damaged, incorrectly described, or otherwise nonconforming merchandise.

3. Items That May Not Qualify for a Standard Return

Where permitted by law, a standard change-of-mind return may be declined for:

• Products that have been used, washed, or substantially altered.

• Items with missing components or packaging that materially affects resale eligibility.

• Products damaged through misuse, improper cleaning, or failure to follow product instructions.

• Items returned after the stated return period without an approved exception.

Defective products and products that do not conform to their description will be assessed separately. Nothing in this policy limits rights that cannot legally be waived.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If a product arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as reasonably possible.

Include:

• Your order number.

• The name of the affected product.

• A brief description of the issue.

• Clear photographs, if reasonably available.

• Your preferred resolution, such as a replacement or refund.

We will review the information and explain the available options. Depending on the circumstances and applicable law, we may offer a replacement, refund, return shipping arrangement, or another appropriate remedy.

Customers are not required to accept store credit when a refund or another remedy is required by law.

5. How to Request a Return

Please follow these steps:

Step 1: Contact our support team.
Email [email protected] with the subject line “Return Request – Order [Order Number].”

Step 2: Provide order details.
Include the purchase date, product name, reason for return, and any relevant photographs.

Step 3: Wait for return instructions.
Our team will review your request and provide instructions, including whether the item should be shipped to the return address below.

Step 4: Package the product securely.
If the return is approved, package the product to prevent additional damage during transit. Include any required order documentation.

Step 5: Retain shipping proof.
If you ship the item yourself, keep the carrier receipt and tracking number until the return is resolved.

Please do not send a return without first contacting us, as an unannounced shipment may delay processing.

6. Return Shipping Costs

For a standard change-of-mind return, the customer may be responsible for return shipping costs unless otherwise stated in the return authorization or required by law.

If we confirm that an item arrived damaged, was defective, or was incorrectly supplied, we will explain the appropriate return shipping arrangement. Where applicable law requires the seller to cover return costs, we will follow that requirement.

Original shipping charges, if any, will be handled in accordance with the circumstances of the return and applicable law.

7. Refund Processing

Once a returned item is received, or the necessary evidence has been reviewed where a physical return is not required, we will assess the request and communicate the outcome.

Approved refunds will generally be issued to the original payment method. Processing times depend on the payment provider and financial institution.

We aim to initiate approved refunds within 7 business days after the return is approved or the applicable inspection is completed. Your bank or payment provider may require additional time before the funds appear in your account.

If a refund has been approved but has not appeared after a reasonable period, contact us with your order number so we can help investigate.

8. Partial Refunds

A partial refund may be appropriate where permitted by law if a customer returns an item with missing components, avoidable damage, or other conditions that materially reduce its value and those conditions are not covered by a product defect or seller error.

We will explain the basis for any proposed partial refund before finalizing the resolution. We will not apply an unauthorized deduction that conflicts with applicable consumer protection law.

9. Exchanges and Replacements

If you receive a defective or damaged item, contact us to discuss a replacement or refund. Replacement availability depends on inventory.

For a different size, style, or product preference, you may be asked to return the original item and place a new order. Any new shipping charge will be disclosed before the new order is completed.

10. Cancellations

If you wish to cancel an order, contact us as soon as possible. We will attempt to stop fulfillment if the order has not been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. You may instead request a return under this policy, subject to applicable law.

11. Promotions and Bundled Orders

If an order includes a promotional discount, bundled products, or a free item, the refund calculation may reflect the actual amount paid for the returned merchandise and the applicable promotional terms.

Any adjustment will be explained clearly and will comply with applicable law. We will not use a promotional condition to remove a mandatory consumer remedy.

12. Consumer Rights

This policy is intended to operate consistently with applicable United States federal law and Colorado law, including relevant consumer protection requirements. If a statutory right provides a more favorable remedy than this policy, the statutory right will prevail.

13. Contact Us

For questions about returns, refunds, replacements, or cancellations, contact:

Craft Jewel Co.
YELP VALE LLC
16290 E Stanford Pl
Aurora, CO 80015
United States
Email: [email protected]
Contact Person: OBED OYARO KEGENI

Please include your order number in all return-related communications so we can assist you efficiently.