Shipping Policy

Effective Date: October 24, 2026

Craft Jewel Co. aims to make ordering kitchen essentials straightforward and convenient. Whether you are purchasing food tongs for everyday meal preparation, a small cutting board for quick kitchen tasks, or measuring spoons for more consistent recipes, this Shipping Policy explains how shipping charges are calculated, how orders are processed, and what to do if a delivery problem occurs.

1. Business and Contact Details

Store Name: Craft Jewel Co.
Legal Business Name: YELP VALE LLC
Business Address: 16290 E Stanford Pl, Aurora, CO 80015, United States
Customer Service Email: [email protected]
Contact Person: OBED OYARO KEGENI
Website: https://www.craftjewelco.online/

2. Shipping Fees

We offer a simple shipping structure based on the merchandise subtotal before shipping charges and applicable taxes.

• Orders of $10.00 or more: Free shipping.

• Orders under $10.00: A $5.99 shipping fee.

The applicable shipping charge will be displayed during checkout before you submit your order. If a promotion or special offer changes the standard shipping arrangement, the terms of that offer will be displayed where applicable.

Unless expressly stated otherwise, the threshold is based on the merchandise subtotal after applicable product discounts and before shipping fees and taxes.

3. Order Processing

After an order is submitted, we begin reviewing the transaction and preparing it for fulfillment.

Processing may include payment confirmation, inventory checks, order verification, packaging, and preparation of shipping documentation.

Processing time is separate from transit time. The time required to prepare an order may vary depending on product availability, order volume, weekends, holidays, or circumstances requiring additional verification.

We aim to process orders promptly, but we do not guarantee that every order will be processed within a particular number of hours or days unless a specific commitment is expressly communicated.

4. Shipping Destinations

Available delivery destinations and shipping options will be displayed at checkout. Customers should confirm that their address is eligible for delivery before completing an order.

We may be unable to ship to certain locations because of carrier restrictions, service limitations, incomplete address information, or legal requirements.

If we cannot ship an accepted order to the destination provided, we will contact the customer to discuss available options and refund any amount due for an order that cannot be fulfilled, in accordance with applicable law.

5. Estimated Delivery Times

Delivery time depends on the destination, carrier, fulfillment arrangements, weather, and other factors.

Any delivery estimate shown during checkout or in a confirmation message should be treated as an estimate rather than a guarantee, unless expressly stated otherwise.

If a specific delivery estimate is not provided for an order, please contact us for assistance. We will provide any available information about processing or shipment status.

We do not promise a universal delivery timeframe that may not apply to every destination or order.

6. Order Confirmation and Tracking

After placing an order, please review your confirmation email for the items purchased, shipping address, and order reference.

If tracking information is available, it may be provided by email or through the relevant order-status page. Tracking updates can take time to appear after a carrier receives shipment information.

If you receive no confirmation, please check your spam or junk folder before contacting customer service. Include the name and email address used at checkout, along with any payment reference available. Do not send full payment card details.

7. Address Accuracy

Customers are responsible for entering a complete and accurate delivery address, including apartment, unit, building, postal code, and other information needed for delivery.

If you notice an error after placing an order, contact us immediately. We will attempt to correct it if the order has not progressed too far in the fulfillment process.

Once a shipment has been dispatched, changes may depend on the carrier and may not be possible. Additional charges or delays may arise from carrier-approved address corrections or reshipment, where permitted by law and disclosed before the customer is charged.

8. Delayed, Lost, or Missing Packages

If your package appears delayed, please first review the latest tracking information, if available.

If tracking indicates delivery but you cannot locate the package:

1. Check the delivery area, mailbox, parcel locker, or other usual drop-off location.

2. Ask household members or building management whether the package was received.

3. Check for carrier delivery photographs or instructions, if available.

4. Contact us with your order number and the tracking status.

We will review the available information and, where appropriate, work with the carrier to investigate.

If an order is confirmed lost or otherwise qualifies for a remedy, we will discuss a replacement, refund, or other appropriate resolution in accordance with the facts and applicable law. We will not treat a carrier scan alone as automatically eliminating rights provided by law.

9. Damaged Packages and Incorrect Items

Please inspect your order upon arrival. If an item is damaged in transit, missing from the package, or different from the item ordered, contact us promptly.

Provide your order number, a description of the problem, and photographs of the item or packaging if reasonably available.

We will review the circumstances and explain the next steps, which may include a replacement, refund, return arrangement, or another suitable remedy.

For food-preparation products, discontinue use of any item that appears cracked, contaminated, broken, or otherwise unsafe.

10. Multiple Shipments

Depending on inventory, packaging, and fulfillment arrangements, items from a single order may occasionally be shipped separately.

If separate shipments are used, delivery dates may differ. Any shipping charge shown at checkout will remain subject to the terms presented for the order and applicable law.

11. Customs, Duties, and Other Charges

For international destinations, where available, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination's rules and the shipping arrangement.

Responsibility for such charges will be disclosed or determined in accordance with applicable law and the shipping terms presented at checkout. Customers should review local import requirements before ordering internationally.

12. Cancellations and Shipping Changes

If you need to cancel an order or change its address, contact us as quickly as possible at [email protected].

We will try to accommodate the request before fulfillment or dispatch. Once an order has shipped, cancellation or address changes may no longer be possible.

If the order cannot be canceled before shipment, you may be able to request a return under our Return and Refund Policy, subject to applicable law.

13. Free Shipping and Returns

Free outbound shipping does not automatically mean that return shipping is free.

Return shipping arrangements are explained in our Return and Refund Policy. If a product is defective, damaged, incorrectly supplied, or otherwise subject to a mandatory legal remedy, we will handle the matter according to applicable law.

14. Circumstances Outside Our Control

Delivery may be affected by severe weather, natural disasters, public emergencies, transportation interruptions, labor disruptions, customs delays, or other events outside our reasonable control.

When such circumstances affect an order, we will make reasonable efforts to provide available information and assist with the next steps. This section does not remove any obligation that the law requires us to fulfill.

15. Contact Us About Shipping

For questions about shipping fees, tracking, address changes, missing packages, or delivery issues, contact:

Craft Jewel Co.
YELP VALE LLC
16290 E Stanford Pl
Aurora, CO 80015
United States
Email: [email protected]
Contact Person: OBED OYARO KEGENI

Please include your order number and the delivery address associated with your purchase, but do not send complete payment card information.